Student Portal

 Student Portal

Click the image to access your Student Portal or Click Here

Email

13160491 Email
Your LAFILM email account is hosted by Google and can be accessed by clicking HERE or entering the following address in your internet browsers address bar:

http://mail.lafilm.edu

Your username and password are the same as you use to login to the LAFILM Student Portal.

Apple Support

How do I get support?

There are many ways to get support for your Apple MacBook Pro. If you are having any issues you may call the Apple Education Support Hotline at 1-800-800-2775 or take your MacBook Pro to any Apple retail store or Authorized Service Center. All student MacBook Pros come with the Apple Care Extended Warranty and is tied to the serial number of your computer. The Los Angeles Film School does not offer technical assistance or support for any student issued laptop computer.

Mac Hollywood

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  • We are an Authorized Reseller and Service Provider
  • We work on IN and OUT of warranty repairs
  • Up to 10% off service repairs if you show you’re an LAFS Student
  • Other discounts vary from our sales dept.
  • We have Keyboard Covers in Stock from KBCovers (Avid, FinalCut, Soundtrack Pro, Adobe Products, and More)
  • We specialize in pro audio and film
  • Within walking distance from LAFS and LARS

Which Apple Store is the closest to the Los Angeles Film School?

Apple Store, The Grove

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Store Information
Address:
189 The Grove Drive
Los Angeles, CA 90036
(323) 965-8400 Driving Directions & Map Store hours:
Mon – Thu:10:00 a.m. – 9:00 p.m.
Fri, Sat:10:00 a.m. – 10:00 p.m.
Sun:10:00 a.m. – 8:00 p.m.
To make a reservation for the Genius Bar click HERE

Apple Store, The Beverly Center

365220 Apple Support

Store Information
Address:
8500 Beverly Boulevard, Suite #656
Los Angeles, CA 90048
(310) 289-7014 Driving Directions & Map Store hours:
Mon – Fri:10:00 a.m. – 9:00 p.m.
Sat:10:00 a.m. – 8:00 p.m.
Sun:11:00 a.m. – 6:00 p.m.
To make a reservation for the Genius Bar click HERE

Apple Care Warranty Explained

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Every Macbook Pro comes with a one-year limited warranty and up to 90 days of complimentary telephone technical support. Apple Care Extends your coverage to 3 years from your hardware product’s original purchase date. You get one-stop access to Apple’s telephone technical support for questions about Apple hardware, Mac OS X, and Apple applications such as iLife and iWork. And you get global repair coverage for your Mac and Apple display through convenient service options.

One Stop for Service and Support

1299869496 Apple Support

Because Apple designs the computer, the operating system, and many applications, the Mac is a truly integrated system. And only the AppleCare Protection Plan gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.

  • Direct access to Apple experts
  • Mail-in repair for portable computers: Mail in your Mac using a prepaid shipping box provided by Apple
  • Carry-in repair: Take your Mac or Apple display to an Apple Retail Store or other Apple Authorized Service Provider

Apple Hardware Coverage

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The AppleCare Protection Plan provides global repair coverage, both parts and labor, from Apple-authorized technicians around the world.

    What’s covered ?

  • Your Mac computer
  • Included accessories such as the power adapter
  • Apple memory (RAM)
  • AirPort Express Base Station, AirPort Extreme Base Station, or Time Capsule2
  • MacBook Air SuperDrive (for MacBook Air and Mac mini with Snow Leopard Server only)
  • Apple display purchased with your Mac

Software Support Included

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Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics.

  • Using the Mac OS X operating system
  • Quick how-to questions about iLife and iWork
  • Connecting to printers and AirPort networks

Is Soundtrack Pro not launching after install?

4998271 Is Soundtrack Pro not launching after install? There is an issue with Soundtrack Pro when it is installed on any new Apple Computer that has iLife 11 pre-installed.  When iLife ’11 is installed and you try to install Logic Studio or Final Cut Studio, the system thinks that Soundtrack Pro and Compressor are already installed and skips the installation.  When you insert the install discs for either package you may even see that Compressor and Soundtrack Pro are grayed out and not available to as an install option.  Below are two options to get these applications installed and working:

Option 1 (Apple Article: TS3580)

    1. From the Finder, choose Utilities from the Go menu.
    2. Open the Terminal application from the Utilities folder.
    3. Enter the following case-sensitive command exactly as it appears:
    4. sudo pkgutil –forget com.apple.pkg.AppleIntermediateCodec

  1. Enter your administrator password when prompted. (this is the password you use to login to your machines)
  2. Insert the install discs and make sure you check the boxes for Compressor, or Soundtrack Pro and then install.
  3. After the install restart you computer and launch the application

Option 2

  1. Insert the Logic Studio or Final Cut Studio install Disc #1
  2. Right Click the “Install Logic Studio” or “Install Final Cut Studio” shortcut and choose “Show Original”
  3. Once inside the hidden folder look for a folder called “Packages” and install both the “PSTSharedA.pkg” and the “ProAppsMetadataSupport.pkg”
  4. After the install restart you computer and launch the application

Five Reasons You Should Switch to IE9 By Tony Bradley, PCWorld

1299826529 Five Reasons You Should Switch to IE9 By Tony Bradley, PCWorld It’s official. Internet Explorer will officially launch Monday, March 14. Whether you are using Internet Explorer 8, or you’re one of the dwindling stubborn few clinging to IE6, or even if you’re using an alternative browser like Chrome or Firefox–here are some reasons you might want to start using IE9.

Pinned Sites
With Internet Explorer 9, Microsoft has shifted the focus of the Web browser. Instead of being a tool that renders Web pages, IE9 provides a tightly-integrated experience that treats the Web like an extension of the PC desktop, and treats websites more like applications. And, like applications, frequently visited sites can be pinned to the Windows 7 task bar for easy access. Pinned sites open in a custom browser window with the site icon in the upper left making it simple return to the initial site “home page”. Sites can also take advantage of tasks and jump lists to provide right-click access to common functions within the site.

Enhanced Tabs
Tabbed browsing is great for being able to open and view multiple pages at a time. Sometimes, though, you need to see two tabbed pages side by side–which you can’t do by clicking back and forth on the tabs. With IE9, you can drag a tab out of Internet Explorer to view as a separate browser window. You can also drag and drop the tab back into the main browser when you are done viewing the pages side by side, and IE9 color codes the tabs so you can easily identify which pages are associated with each other.

Download Manager
This feature has existed in rival browsers like Firefox for some time, but it is new to Internet Explorer. The Download Manager tracks the files you download from the Internet with your browser, and helps alert you when a file might be malicious. For slow Internet connections, the IE9 Download Manager also lets you pause and restart downloads.

Tracking Protection
I don’t have a lot of hope for “do not track” efforts by any browser, and I have some particular issues with Microsoft’s approach in Internet Explorer 9, but the hybrid approach of IE9′s do not track lists, combined with user opt-out with HTTP headers is better than nothing. Tracking Protection Lists in IE9 designate websites to restrict communication of tracking data and protect your privacy.

Hardware Acceleration
Hardware accelerated graphics is perhaps the “pièce de résistance” of IE9. Internet Explorer 9 taps into the power of the PC’s graphics processor to boost performance of graphics-intensive tasks like video streaming and online gaming. Of course, your PC must have a separate GPU capable of delivering the hardware accelerated graphics performance, but assuming your PC is equipped the blazing speed of IE9 allows for a whole different Web experience.

Internet Explorer 9 requires Windows Vista (SP2 or later) or Windows 7–it will not work with Windows XP. Newer hardware is also helpful to take full advantage of the hardware accelerated rendering. Internet Explorer is only compatible with Windows, though, so if you are running Mac OS X or Linux you can’t join the IE9 party.

Orbicule Undercover

Undercover aids in recovering a stolen Mac by transmitting its location, photos of the thief and screenshots revealing what he is up to.

Accurately locate your stolen Mac

9254620 Orbicule UndercoverUndercover uses advanced technology developed by Skyhook Wireless to locate your Mac based on Wi-Fi positioning. In addition, Undercover transmits network information, enabling our recovery center to accurately track and locate your stolen Mac within a range of 10-20 meters.

 

See what happens on your Mac

1897758 Orbicule UndercoverUndercover is the world’s first theft-recovery software that will send screenshots of your stolen Mac at regular intervals. These screenshots will sooner or later reveal the thief’s identity (e.g. when chatting, reading and writing emails,…) making it much easier to work with law enforcement in order to recover your Mac.

See who’s using your Mac

4984529 Orbicule UndercoverUndercover introduces another world first: if your Mac has a built-in or external iSight, Undercover will transmit pictures of the thief and his surroundings every 8 minutes, making it even easier to identify the current user. It’s like having a private detective working for you.

What if recovery fails?

Hardware failure. Revenge of the darkness.

6252307 Orbicule UndercoverIf recovery of the stolen Mac fails for any reason, Undercover has an ingenious plan B. It will simulate a hardware failure by gradually making the screen darker until it becomes unusable within 30′, even when the Mac is not online.

Full-screen message. Scream and shout.

8175203 Orbicule UndercoverAt that point, Undercover will show a full-screen message alerting the reseller (or someone who bought the Mac from the thief) that the Mac has been stolen, that it has become unusable and that it needs to be returned as soon as possible. Our contact information and a promise for a finder’s fee will be displayed as well. Additionally, your Mac will start shouting this message. Interested in Undercover?

Download

After installing this file, if at anytime your laptop becomes lost or stolen, please do the following:

  1. If the laptop was stollen while on campus please report the theft to LAFS security immediatly.
  2. Go to the Distribution Center on campus and get your laptop information sheet.
  3. Take the laptop information sheet to the I.T. Department who will then work with Orbicule Undercover to track your laptop.
  4. Contact the police department and file a report.

Dell Support

What kind of warranty does my Dell Laptop come with?

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The Dell Basic Hardware Service is included with your new Dell system and is valid within your limited warranty term. This service includes:
  • Basic hardware warranty phone support during local business hours
  • 3 Year Next Business Day On-site Service after remote diagnosis or Return for Repair Service — Depending on the Dell hardware product, additional repair options may apply

How do I contact support?

Chat online with a Dell Support Rep

3003352 Dell SupportFast, easy and hassle free! Get the answers you need quickly by chatting online with a Dell Technical Support Representative. Click HERE to chat live with a Dell Support Rep who can help to resolve the issue that you are having. Just enter the service tag of your computer which is found on a sticker on the bottom of your laptop.


Call Support

1299801737 Dell Support For faster service, please have your service tag or express service code ready for the phone representative. The service tag or express service code can be found on a sticker on the bottom of your laptop. Once you have it please call 1-888-977-3355 and follow the prompts.

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